Extremely good communication and quality

We are very happy with the installation of our stove. Extremely good communication and quality throughout – 5 star service!


Great Service! Highly recommend..

Friendly and professional service. Quick response, clear explanation of work and then quickly came around to quote the job. After a couple of days we received the quote, accepted it and then had the work undertaken within the week. The fireplace was removed to undertake the installation, but everything was left clean and tidy afterwards. We would highly recommend Urban Flame to anyone looking to have their chimney line. Great Service!

Paul Norbury

Offered great advice that the others didn’t care to mention

From the outset and researching our particular installation, we knew that we were investing in our new stove and external flue. We contacted a number of installers, had visits and quotations, but we knew from the survey Craig conducted that we wanted Urban Flame to complete our installation. He was friendly, but not too forward, explained our options whilst listening to what we had in mind, and offered great advice that the others didn’t care to mention. We now reside by our multi-fuel stove each evening. Thank you, Craig for delivering a superb service.

Mr. & Mrs. Redgrave

Very Reasonable

We were really pleased with the quote Craig delivered and the installation was spot on. We had a number of quotes along with doing our research on the internet and felt that Craig was very reasonable. He also quoted us for we needed and wanted, rather than all the ‘extras’. We now have a lovely wood burner and would definitely recommend Urban Flame!


Kevin Egan

Great work! On time, was very neat and tidy

Great work from Craig and Jim. They arrived on time, was very neat and tidy in their work and left no mess when finished. They were also a pleasure to have in the house, which to us is important. The quotation was precisely what we had in mind. We will DEFINITELY use Urban Flame again if we need another burner, but will welcome them back for our annual service and sweep. Thanks again Craig, Jonathon and Pam.

Pamela Pickford

A fantastic service..

A fantastic service from start to finish! Very professional, friendly guys. Craig took the time to explain everything to us and gave us the choice of products, rather than forcing the most expensive on us as workmen tend to do. Arrived to do the job when they said they would, everything was left clean and tidy, even got rid of the ‘spiders’ for my little boy!! The finished job looks amazing and I can’t wait for the cold to come to have it lit. I would recommend Urban Flame to anyone who wants a job well done at a fair price.

Hayley Wrigley