Terms & Conditions



These terms and conditions shall be the sole terms and conditions of any sale of goods and cover installations by Urban Flame Ltd, Registered in England No.07981494( ‘the Company’) to (‘the Customer’).

Conditions on the customer’s order form or similar document shall not be binding on the Company These conditions shall not be varied, waived or added to without the written agreement of the Company.


Goods are offered for sale subject to availability. In the event of non-availability of goods the Company shall have no liability to the customer and orders are accepted only upon this basis the Company will use all reasonable efforts to meet delivery dates but time shall not be of the essence and it shall not be liable for loss of any kind whatsoever if it is delayed or prevented from delivering the goods for reasons beyond its control or as a result of the non-availability of goods or in the event of Force Majeure. If the Company fails to deliver the goods (or any instalment) for any reason other than any cause beyond the Company’s control or the customers’ fault, and the Company is accordingly liable to the customer, the Company’s liability shall be limited to the excess (if any) of the cost to the customer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods Delivery of all orders shall be deemed to have taken place upon delivery of the goods to the customer’s premises or to the customers named carrier. Risk in the goods shall pass to the customer upon delivery.


Claims for damage or discrepancies to/of the goods must be made in writing to the Company within five working days of delivery (or in the case of non-delivery within 7 days of the invoice date) giving full particulars including the number and condition of parcels received and must also note on the carriers receipt any parcel shortages or external damage to the parcels and otherwise the Buyer shall be considered to have accepted the delivery. No goods or parts may be returned to the Company for any reason unless in accordance with the Company’s returns Authorisation Procedure (as notified from time to time to the Buyer).


The Company reserves the right to make partial deliveries. Goods in each delivery or part delivery shall be considered sold under separate contract, which may be invoiced separately. Neither any non-delivery, nor shortages in delivery nor any claim by the Buyer in respect of any delivery or part delivery shall entitle the Buyer to reject any other goods.


Goods are not sold on a trial basis.


Goods are not sold on a sale or return basis unless specifically agreed in writing on Urban Flame Headed Paper and signed by one of the Managing Directors. 


All products supplied by the Company are guaranteed for a 12 months period from date of despatch. All goods / products that have been supplied by the Company to a customer / end user in excess of 12 months prior to the date of the return claim will not qualify for a credit. This condition applies to all products supplied including faulty / mint and products sold on a sale or return basis. All mint products returned during the initial 12 month period after sale (The Guarantee Period) must be in stock condition and be accompanied by a valid returns number which is to be placed clearly on all packages.

Faulty returns: must be authorised by the Company and a returns number printed clearly on all returned packages. Packages will be refused without a returns number. The customer is responsible for ensuring safe delivery of the returned item and shall pay all costs associated with returning any goods to the Company.

SOR / Mint returns: must be authorised by the Company and a returns number printed clearly on all returned packages. Packages will be refused without a returns number. A restocking fee may be required for mint stock at the Company’s discretion.


The price payable for the goods shall be stated in the order confirmation. The Company reserves the right to amend the price prior to delivery to meet any rise or fall in costs beyond its control. Prices and manufacturers specifications subject to change without notice. Prices may change because of currency fluctuations.


The Company shall be entitled to change the amount of any value added tax payable whether or not included on a quotation, price list or invoice. EU residents pay VAT at the appropriate rate, currently 20%. Non EU / exempt pay the inclusive price. All prices shown on the website include VAT at U.K rate. 

10. Installations: 

Installations are carried out with a 6 month warranty on the final works. Installations are quoted after a sight survey but may incur additional costs for work that was not possible to forsee e.g upon opening chimney breasts or accessing roof spaces that are not visible on a site survey.
All installations are subject to a 25% non refundable deposit or the cost of the stove if a stove is purchased through Urban Flame ltd.  All deposits are non -refundable


Payments accepted by credit / debit card  when purchasing online through our e-commerce platform.  Bank transfers are accepted for any installation works. Any variation to our standard terms of payment or credit terms are stated on invoices.


The Company shall not be liable for any direct indirect or consequential loss to the customer arising from third party claims occasioned by any delay in delivery of the goods or any other circumstances.


The Company shall be entitled to withhold delivery or cancel any order if the customer fails to pay any sum owing on the due date for payment or any order in such event the customer shall be liable for not only the goods delivered but also for any additional costs suffered as a result of withholding delivery or cancelling an order.


The Company shall be entitled to determine the Contract or the unfulfilled part thereof forthwith by written notice to the customer in any of the following events.

a. If the Customer commits any breach of the terms or conditions of the Contract.
b. The Customer ceases to carry on business or pay his debts as and when they fall due or threaten so to do.
Any termination of the contract shall be without prejudice to the Company’s rights accrued up to the date of the termination and the customer shall forthwith pay to the Company all payments due to it up to such a date.


The Company shall not be liable for any breach of these terms or failure to deliver by reason of any of the following Act of God, War, Riots, Strike, Lockouts or other labour dispute, Fire, Flood, Drought, Legislation or any other cause beyond the control of the Company.


The construction, validity and performance of the contract for the supply of goods and installation work carried out to which these terms and conditions relate is governed by the laws of England and the parties accept the non-exclusive jurisdiction of the English Courts. If part of these terms is found to be unlawful, it will not affect the validity of the remainder. These terms and conditions do not affect consumer statutory rights. Errors and omission accepted.

This version of Urban Flame’s terms and conditions supersedes all previous copies.

Urban Flame Ltd, 396 Flixton Road, Manchester, M41 6QY

Registered Company Number: 07981494   VAT:  238 6700 93