Everything from our first chat, whether it's in our showroom or on the telephone, all the way through to the installation being notified with Building Control, and beyond with our Annual Maintenance & Sweep Service.
We know that choosing the right stove and fireplace for your home can be a confusing process. It's nothing like having a re-wire or a new boiler fitted, where you simply choose the location and leave the skilled installer to get on with it!
To begin with, there is a vast range of stoves available online and if you ask the retailer if a particular stove is a good stove, then the answer is generally "Yes, it's a great stove". This is of course if you can actually speak to someone directly on an automated stove website.
At Urban Flame, we have strictly limited our range to 7 brands. These are all brands we know, trust and have installed many times without issue. They are all British built.
It is a common saying, "You get what you pay for", and this is very true indeed when purchasing a wood burning or multi-fuel stove. Buy a cheap stove, you get a cheap stove! We believe there is also a limit on what to pay for a stove. Why pay over the odds for a stove when a mid-priced-range will perform just as well? This is another reason we carefully chose our 7 brands. They are all mid-ranged, perform exceptionally well and come with at least a 7 year warranty!
A quality stove and flue installation is an investment after all. We are here to help you make the right choice to begin with, not regret making the wrong one for years to come.
SERVICES WE PROVIDE
- Free, no obligation survey and competitive quotation.
- Sourcing the desired materials for your hearth and mantel.
- Correct room and stove sizing.
- Camera flue inspection and report.
- All aspects of flue system installations.
- Deconstruction and reconstruction of fireplaces and chimneys
- Bespoke stone and brickworks.
- Fuel supplies
- Stove Class
- Fireplace accessories
- Annual maintenance and sweep service